Balanced Scorecard Essay

Introduction Performance prudence systems be often designed to enable organic laws to plan, measure and control their executing, so that decisions, resources and activities laughingstock be make better aligned with occupancy strategies to achieve desired results and create stockholder value. The equilibrize wit is a death penalty hammer using financial and nonfinancial measures. It provides an brass instrument with ways to start out and guess strategic objectives and goals.For the past two decades, the Balanced Scorecard (BSC) has been proposed as an integrated simulation for the slaying of financial and nonfinancial surgical process measures that helps establishments align their initiatives with the organizations dodging (Kaplan Norton, 1992). The get together States postal Service delivers more than get away to more annexresses in a larger geographical argona than any other post in the world. The gestateal Service delivers to more than152 million homes, tr adinges and Post Office boxes in every state, city, townsfolk and borough in this country.Everyone living in the united States and its territories has access to postal products and services and pays the alike postage regardless of their location (USPS, 2014). This gear up-up will examine the effectiveness of the implementation of the balance score card admission. importantstay Issues for Discussion Explain how the Voice of the Employee supports amend internal processes (Voice of the Business), and how the Voice of the Business supports client satisfaction (Voice of the customer).Employees experience a wide impact on their organizations financial results. When employees be empowered to make decisions they sh be information relating to the strategic processes and anxiety of that organization. When it comes to carrying out the message and committal of the organization the representative of the employee is very decisive. Through empowerment, the employees are able to cr eate an opportunity to maneuver management how they will apply the confederacy vision to their daily task.The voice of the business relates to information derived from financial data. This data peck be used to indentify weakness in certain market areas and the status of the look and development process. In order to expunge the organization forward or nearer to its over in entirely objectives, analyst must visit the relevance of the equilibrise carte process. The voice of the customer indentifies the needs of the customer which are keys to the strategy to defining which processes do-nothing be viewed as value added products or services.The customers are a continuous source of feedback both(prenominal) good and bad. Customer feedback rat excessively provide new opportunities to identify and develop new products. Kaplan and Norton advocated a well-connected subprogram ping that consumes from an organizations main strategy to the four perspectives of the balanced wit Fi nancial, Customer Satisfaction, Internal Process, and Learning and Growth. from each one element works to support the strategic objectives in a linked process.Customer satisfaction leads to the desired financial outcome, which in the case of the postal Service is satisfactory revenue to support the universal economy service mission (Evans, Lindsay, 2011). While elaborate 8. 14 shows only representative measures associated with the balanced menu, suggest some(a) other measures that expertness be included using your noesis of postal operations. Based on my ad hominem experience and knowledge of the United States Postal Service, I would suggest that the organization add some additional measures to it balanced scorecard.The organization should measure customer complaints relating to package discussion and damaged goods. Damaged packages generally lead to claims brought forward by customers which is certainly a value associated with it that should be tracked and careful. The or ganization should also measure and analyze the make of the employee turnover rate. Employee replacement cost can have a huge appropriate on the financial element. Cost associated with the druthers and training of a new employee as well as the cost associated with employee withdrawal can have an effect on the bottom-line.Advantages and Dis benefits of Using a Balanced Scorecard both(prenominal) organizations have a toilsome time establishing a process that can translate its strategic vision into concrete goals and actions. There are clearly some beneficial advantages to applying the balanced scorecard approach. round of these benefits include get hold ofing a cross organizational team that will open transmit of communications. The company will have wild people who are focused on carrying out the organizations mission and commitment to quality.Also, the company will gain a unique competitive advantage relating to reduce time frames, improved decisions and better solutions. Most importantly, initiatives are continually measured and evaluated against industry standards. There can be some disadvantages as well. The balanced scorecard takes a lot of planning and forethought. shaping clearly stated objectives and setting goals are crucial to the process. There can be resistance from employees or even management. Some individuals may see the implementation as a threat or version of a lack of motion on their part.While the balanced scorecard ruins an vast overview of the organizations performance, it does not give recommendations regarding how to resolve discovered problem performance areas. Conclusion The case study involving the United States Postal Service presents evidence that the balanced scorecard approach can have a positive effect on an organizations overall performance. If integrated successfully, the balance scorecard will be a tool that ensures clarity and consistency across all departments or individuals involved.Solving quality management i ssues rely on the right approach and planning. Understanding the importance of the linkage among all four of the balanced scorecard is crucial to its success. Special attention should be given up to the proper implementation and cultivation of impalpable assets relating to learning and growth. The USPS has improved its service and has change magnitude customer satisfaction. First-class mail performance has improved to over 95 share of overnight mail being delivered on time, with improvements in other categories of first-class mail (Evans, Lindsay, 2011).